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Our customers recommend it4.3/5 on 280 reviews
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  • Hotel in Rennes three stars

The reviews
of our customers

Indice de
Satisfaction client
86 %
the 19/11/2023
couple - 40-49 years - Date of stay : 18/11/2023

2.5/5. No other comment

60 %
From Anthony Z., the 02/10/2023
couple - 70-79 years - Date of stay : 01/10/2023

This was one of the worst experiences I have had in an hotel for many years.
The property is badly in need of refurbishment both inside where the rooms and corridors are drab and gloomy and outside where the tarmac paving in the parking area is in a very poor condition. The bedroom was small and our night's sleep was disturbed throughout by noise from an adjacent valve room where frequent clicking and hissing could be clearly heard. The bathroom and shower cubicle were very small and the shower hose had a very bad leak from the shower head joint. Because of the size of the shower cubicle it was barely possible to turn around without disturbing the mixer tap which was not a thermostatic mixer and therefore was liable to result in unexpected and dangerous temperature variations in use.
I complained to the hotel reception in the morning about the constant noise from the adjacent valve room and I was offered a free breakfast for my wife and I as recompense. Because we needed to leave for the St Malo ferry I was not able to stay longer to argue for a refund of the room charge, which would have been a fair outcome.

40 %
the 02/09/2023
Alone - 40-49 years - Date of stay : 01/09/2023

Simple et fonctionnel


Hotelier's responseHotelier's response :

Madame, Monsieur,
Tout l'équipe vous remercie pour votre commentaire positif !
Nous espérons vous revoir prochainement au Brit Hotel Le Castel lors de votre futur déplacement à Rennes.
Cordialement,
Cyndie- Directrice

80 %
the 13/08/2023
couple - 40-49 years - Date of stay : 12/08/2023

It’s ok. The building interior needs a bit of touch of freshness.

80 %
From Simon, the 31/07/2023
couple - 50-59 years - Date of stay : 30/07/2023

A nice hotel, easy to find. Short walk to railway station and bus stops.10 minute walk to Metro station. The room size was good with comfortable bed. The only down side was the small shower, enough room for a small person. A larger person may struggle. Breakfast not taken so cannot comment.


Hotelier's responseHotelier's response :

Dear Simon,

Many thanks for your nice and positive comment in regards to our hotel. We are aware of the small size of the bathroom , but we always make our best to welcome our guests in the best conditions.

Kind regards,

Fabrice and his team

100 %
the 07/05/2023
Alone - 50-59 years - Date of stay : 06/05/2023

Simple, pratique, efficace, aimable


Hotelier's responseHotelier's response :

Bonjour,
Nous vous remercions de votre avis très positif.
Nous serions ravi de vous recevoir de nouveau au Castel.
Bonne journée,
Manon

100 %
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